Shipping policy
Thank you for shopping with Stāndle Aromatic. Every candle is hand-cast in small batches in California and packed to survive the trip.
Free shipping on every US order
Standard shipping is free on all orders shipped within the United States. There is no minimum spend.
We currently ship within the United States only.
Processing time
Orders are packed and shipped within 1–3 business days of payment confirmation, excluding weekends and holidays. You will receive an email with tracking as soon as your order leaves us.
Shipping options
- Standard — Free. Typically arrives 5–8 business days after your order ships.
- Express — $25.00. Typically arrives 2–4 business days after your order ships.
Both options are available at checkout on every order.
Delivery estimates
These are estimates, not guarantees. Weather, carrier backlogs and holiday periods can add time. If your package looks stuck, email us and we will look into it with the carrier.
Order tracking
Once your order ships you will receive a tracking number by email. You can use it to follow your shipment on the carrier's website.
Address accuracy
Please double-check your shipping address at checkout. If you spot a mistake, email us right away at info@standlearomatic.com — if the order has not shipped yet we can usually correct it.
We are not able to ship to P.O. Boxes or APO/FPO addresses.
Lost, delayed, or damaged shipments
If your order is delayed, lost in transit, or arrives damaged, email info@standlearomatic.com with your order number and, for damage, a photo. Our vessels are solid concrete and occasionally a shipment gets handled badly — we will send a replacement free of charge and you will not need to ship the damaged one back.
Full details are in our Refund Policy.
Questions
Email info@standlearomatic.com. A real person reads it.
Thank you for supporting Stāndle Aromatic.