Refund policy

30 days to change your mind. We pay return shipping.

Every Stāndle candle is hand-cast in small batches in California. If something isn't right, we want to fix it. Here is exactly how that works, in plain language.

Returns

You have 30 days from delivery to request a return. To be eligible, the candle needs to be:

Unlit and unused
In its original packaging
Accompanied by your order number or proof of purchase

To start a return, email us at info@standlearomatic.com with your order number. We will reply with a prepaid return shipping label and the return address, so you do not pay to send it back.

Please request the return before shipping anything to us. Packages sent back without a confirmed return request cannot be accepted.

Not sure about the scent?

We cannot accept returns on candles that have already been lit, so we have done our best to make the fragrance easy to judge before you buy. Each scent has a full breakdown page covering top, heart and base notes, and how the scent shifts across a burn:

Still on the fence? Email us and tell us a scent you already love. We will tell you honestly whether ours is close.

Damaged, broken, or wrong item

Our vessels are solid hand-cast concrete. They are heavy, and once in a while a shipment gets handled badly.

If your candle arrives cracked, chipped or damaged, or if you received the wrong item, email info@standlearomatic.com with a photo, ideally within 7 days of delivery. We will send a replacement free of charge and you will not need to ship the damaged one back.

You never pay return shipping on a damaged or incorrect order.

What we cannot accept

Candles that have been lit or used
Sale items and gift cards
Items returned without a confirmed return request

If you are unsure whether your item qualifies, just ask. We would rather talk it through than have you guess.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund was approved. If approved, the refund is issued automatically to your original payment method within 10 business days.

Your bank or credit card company may need additional time to post it to your account. If more than 15 business days have passed since we approved your return and you still have not seen it, email info@standlearomatic.com and we will chase it down.

Exchanges

The fastest way to get the scent you want is to return the one you have and place a new order once the return is approved. If you would like help coordinating that, email us and we will walk you through it.

European Union 14 day cooling off period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The item must be in the same condition you received it, unused and in its original packaging, and you will need your receipt or proof of purchase.

Questions

Email info@standlearomatic.com. A real person reads it.